FOCUS - ABOUT ME
Performance driven project manager with strengths in the communication field, public relations. International and multicultural environment oriented.
Skilled in assembling cohesive teams and linking individual motivation with organizational mission. Knowledge in HR negotiation techniques.
Expertise in conducting multimedia projects (technology industry).
PROFESSIONAL EXPERIENCE
++ Partner Business Operations Manager :
Responsible for the local end to end operational execution of the "Marketing Investment Funds" program, coordinating with finance and multiple marketing stakeholders locally as well as the EMEA marketing and operations community.
++ Accomplishments as Partner Business Operations Manager :
· Implementation of agreed escalation path & internal/external communication guidelines for HP Preferred Partners.
· Drive the validation process of marketing activities to completion Closely work with EMEA marketing program & Operational team to ensure marketing budgets are utilized and claimed in a timely fashion. (99,6 % of claiming on 2nd quarter of 2007).
· Change management : Protect, implement and assure processes to ensure business continuity in the program. (Gain of 1 month for the fund allocation, gain 2 months for the assignment and claiming of marketing activities).
++ Customer Relationship Manager :
Recruited for an internship managing the web developments and marketing strategies of a new payment card (carte PASS) on national level. Also accountable for administrative tasks (organized staff meetings and responded to an average of 60 service inquiry phone calls a day to the customer support service).
++ Accomplishments as Customer Relationship Manager :
· Processed the launch of a payment card for the whole distribution branch of the company.
· Conducted a review of the recruitment module of the organization.
· Initiated a communication plan introducing the new board members through the intranet and the company journal.
· Updated the content and clarified the design of the company website which generated a growth of 4 % unique visitors
EDUCATION & CERTIFICATES
++ Details :
· Certification : Stanford Advanced Project Manager
· Course Highlights : Managing multiple projects/programs/portfolios, risk management, leveraging customer relationship and leadership for strategic execution.
++ Details :
· Certification : Company and Business Management / HR Management
· Course Highlights : Introduction to Finance, Accountancy, E-business and Marketing. Establishing a payroll and negotiation techniques in a collaborative environment.
++ Details :
· Master Degree in Communication : Public Relations
· Course Highlights : Corporate social responsibility, partnership and stakeholder satisfaction, organisational culture development. Press and media analysis.
++ Details :
· Bilingual Bachelor of Science, Information and Communication (French/Dutch)
· Course Highlights : Industry life cycles (implementing changes), knowledge management, performance evaluation techniques, goals and feedback diagnose (communication theories).
TECHNICAL SKILLS & LANGUAGES
++ Operation System : MS-DOS, Windows 98/XP, Linux (Gnome), MacOS 10.
++ Web Languages : HTML/JavaScript, PHP (4.0), MySQL, CSS. Knowledge of web ergonomics & standard.
++ Application Programming : Visual Basic (on a .Net Framework 2.0 environment).
++ Software : MS-Office, MS-Project, SPSS, Photoshop, Indesign, Dreamweaver MX, Flash MX, Siebel PRM (Oracle), Groupware Tools.
++ Hardware : Assembling computers, technical support and small network configuration (LAN).
++ English : Fluent in (business) English
++ French : Native Language
++ Dutch : School Language
++ German : Basic Understanding
COMMUNITIY ACTIVITIES
++ Chair of the computer science association
The association is organizing LAN evenings (gaming and "beta-testing") on a bi-monthly basis. We are also currently working on architecture of the "groupware" system. Conceptualization and development of the web project.
++ Project Manager :
Challenged with the development and maintenance of an online magazine. Duties included online collaboration with writers from Belgium, France, Switzerland. Led a team of 16 people in creating content for each publication and organized the launch of the advertisement campaign.
++ Accomplishments as Project Manager :
· Set up a logical framework to facilitate the daily tasks of the international co-workers.
· Wrote and presented instructions for managing interviews with web designers and artists.
· Negotiated advertisement contracts with sponsors.
++ Content Manager
I am managing the day-to-day information submissions and updating activities on the website. Keep up to date with best practice in web usability, ensure the quality and integrity of the published documents. Keeping linked information resources relevant and appropriate.
++ Match Arranger
The daily duties included updating the match calendar and the follow up of the ladder activities (Briefing and Match preparation). Organization of weekly trainings for the team.
++ Project Manager
On this project, we focused on collaborative work around the definition and preparation of "modules" for the web-platform / process improvements. Flash-based learning environment (teaching modules) for young children.
++ Copywriter
I worked as part of a large team of designers and developers and wrote more then 20 articles about the scripting aspects of the game as well as the daily news. I Acquired writing skills featuring articles, technical documentation and an extensive experience in Internet research methods.
++ Content Manager
My Responsibilities included interacting with community and the writing of several articles about the WW2OL game and development for this french community portal. I also Worked on the implementation of a "roll-over" map layout of the ingame situation (political conflict) and daily update of community news.
++ Guild leader
As leader the SkyTeK (guild for "Anarchy Online" game) with a staff of 14 people, my various tasks included the follow up of the 120 players, the organization of weekly events and lobbying actions to be part of the official storyline of the game (directed by the Funcom Company).
++ Public Relation Manager
The goal of my work was to define values and recreate a brand for this Tribes 2 website. I developed this and created an advertising and direct marketing campaign towards the community.
++ Team Captain
I was Team Captain & active member of the committee : Established new procedures for the national competition. Coached the team.
PROFILE HIGHLIGHTS
++ Culture : Multimedia (rich media messaging), modern art movements (especially pop art).
++ Hobbies : Design profiling and implementation on my websites. I shared the design and coding tasks of various fansites. Currently holding a position as admin on Clanbase an online gaming league portal and working on the development and promotion of an anti-cheat system the for SWAT4 gaming community with the Clanbase staff.










